Got a Question?
You can contact us anytime by email or phone if you have a question for us.
Below are a selection of our most frequently asked questions
Below are a selection of our most frequently asked questions
I passed my driving test after 1997 can i drive your motorhomes?
Yes you can. Anyone with a full UK driving licence can drive our motorhomes as they all have a maximum weight of 3500kg. Please bare this weight limit in mind when you are packing!
Where can i leave my car when i pick up the motorhome?
We have space for 1 customer vehicle to be left at our premises during your hire. Whilst we do our best to look after your property all vehicles are left at the owners risk and should be suitably insured for the duration.
Can i bring my dog?
Yes you can. We realise your dog is just as much as part of the family as anyone else. We ask that you ensure they do not sit on the beds or seats and that they are not left alone in the vehicle during your hire. There is a small additional charge payable of £30 per hire to cover additional cleaning.
Please note that whilst we are happy for you to bring your dog along their transport remains your responsibility and they are not covered on either the vehicle or breakdown policies. You would be fully responsible for any damage they cause and onward transportation in the event of vehicle breakdown.
Our motorhomes are deep cleaned between ALL hires to ensure our high standards of cleanliness are maintained so if dogs aren't your cup of tea you needn't be worried.
Please note that whilst we are happy for you to bring your dog along their transport remains your responsibility and they are not covered on either the vehicle or breakdown policies. You would be fully responsible for any damage they cause and onward transportation in the event of vehicle breakdown.
Our motorhomes are deep cleaned between ALL hires to ensure our high standards of cleanliness are maintained so if dogs aren't your cup of tea you needn't be worried.
Can i buy a motorhome holiday as a gift for someone else?
We can supply personalised gift vouchers to suit your requirements. These gift vouchers can be used by your chosen recipient against the cost of motorhome hire with South Lakes Motorhome Hire subject to availability.
Gift vouchers cannot be used for payment (in part or in full) of the damage/security deposit. You should ensure that the recipient is willing/able to pay the £750 damage/security deposit by either cheque or bank transfer.
Gift vouchers cannot be used for payment (in part or in full) of the damage/security deposit. You should ensure that the recipient is willing/able to pay the £750 damage/security deposit by either cheque or bank transfer.
How can I pay?
We accept payment by bank transfer or personal cheque.
We are a small business and card processing fees are high. We feel it would be unfair to our customers to have to shoulder the costs by raising our prices and so have made the decision to not accept card payments.
Most banks offer online banking and transfers are usually instant so we are able to provide confirmation of payments received on the same day. If you are unable to use online banking you may be able to make a transfer over the telephone by calling your bank or at your own banks counter. You are welcome to send a smaller amount first should you wish to confirm transfer to the right account, we would recommend sending £1 in the first instance and once confirmed received sending the balance due.
Please note that to comply with our insurance terms we are not permitted to accept cash payments, this includes cash paid in over the counter at our branch.
If you are unable to make bank transfers at all then personal cheque is acceptable.
We are a small business and card processing fees are high. We feel it would be unfair to our customers to have to shoulder the costs by raising our prices and so have made the decision to not accept card payments.
Most banks offer online banking and transfers are usually instant so we are able to provide confirmation of payments received on the same day. If you are unable to use online banking you may be able to make a transfer over the telephone by calling your bank or at your own banks counter. You are welcome to send a smaller amount first should you wish to confirm transfer to the right account, we would recommend sending £1 in the first instance and once confirmed received sending the balance due.
Please note that to comply with our insurance terms we are not permitted to accept cash payments, this includes cash paid in over the counter at our branch.
If you are unable to make bank transfers at all then personal cheque is acceptable.
Do your vehicles have a mileage limit?
Our standard hire rates include 150 miles per night booked (or 1050 per week). That's enough miles to get you all the way down to lands end and back or up to John O'Groats and back on a weeks hire. Motorhome Hire is about enjoying the freedom of the open road but its not a race around the UK and we don't encourage you to spend significant part of your holiday driving. 150 miles equates to a couple of hours driving which for most people is plenty of driving for a day when you're on holiday! We highly recommend picking a base from which to explore and enjoying the more relaxing pace of life that motorhome holidays are. You are of course free to do more miles than are allocated but any miles in excess of that are charged at 45p per mile. If you're hiring one of our "winter getaway" deals then these are intended to be used within the Lake District and so a 150 miles limit applies which is more than enough to drive wherever you wish within the national park.
Can we pick up/drop off the motorhome outside your standard times?
Absolutely!
Our standard collection time is 4pm and return time is 10am and these are included FREE of charge. However for a small additional cost you could extend your hire by picking up earlier or returning later. We offer a number of pick up and return times so you can select an appointment that suits you best.
Can we hire bedding from you?
Due to the high cost of ensuring hygiene between customers we no longer provide hired bedding.
If you are unable to bring your own bedding then we're happy to arrange for the purchase of a new sleeping bag, pillow and towel which is yours to keep at a cost of £45 per person. Alternatively new bedding can be purchased at a variety of outlets in Barrow (Tesco, adsa, Matalan, Argos etc) and you could pick up a set once you've collected your vehicle.
All our beds are provided with fitted sheets - please make sure you give us the right number of guests to we can ensure these are provided
If you are unable to bring your own bedding then we're happy to arrange for the purchase of a new sleeping bag, pillow and towel which is yours to keep at a cost of £45 per person. Alternatively new bedding can be purchased at a variety of outlets in Barrow (Tesco, adsa, Matalan, Argos etc) and you could pick up a set once you've collected your vehicle.
All our beds are provided with fitted sheets - please make sure you give us the right number of guests to we can ensure these are provided
Can you offer help and advice on local sites and attractions?
Absolutely! We'd only be too happy to make some recommendations on local places to see and attractions to do. The Lake District is such a wonderful area and there really is too much here to do, sometimes it's hard to decide!
On our recommendations pages you'll find some handy information on local sites and attractions. They are all impartial and we take no payments in any form for our recommendations - just honest advice from a local family!
We're currently working on our blog, you might find it useful inspiration for your next trip too.
We'd be happy to discuss your holiday plans, why not drop us an email and lets start the ball rolling!
On our recommendations pages you'll find some handy information on local sites and attractions. They are all impartial and we take no payments in any form for our recommendations - just honest advice from a local family!
We're currently working on our blog, you might find it useful inspiration for your next trip too.
We'd be happy to discuss your holiday plans, why not drop us an email and lets start the ball rolling!
Where can we get shopping from?
Barrow is the largest town in the area and we have a great number of supermarkets you can visit once you've picked up the Motorhome.
Alternatively you can have your shopping delivered to us and we'll load it into the motorhome for you so you can be off on your way. Please contact us before you arrange delivery so we can make sure the timing is suitable. There is a small £10 charge for this service and we are only taking delivery for your items, we do not accept any responsibility for what the supermarket may or may not deliver.
Alternatively you can have your shopping delivered to us and we'll load it into the motorhome for you so you can be off on your way. Please contact us before you arrange delivery so we can make sure the timing is suitable. There is a small £10 charge for this service and we are only taking delivery for your items, we do not accept any responsibility for what the supermarket may or may not deliver.
