Got a Question?
You can contact us anytime by email or phone if you have a question for us.
Below are a selection of our most frequently asked questions
Below are a selection of our most frequently asked questions
I passed my driving test after 1997 can i drive your motorhomes?
Yes you can. Anyone with a full UK driving licence can drive our motorhomes as they all have a maximum weight of 3500kg
Where can i leave my car when i pick up the motorhome?
We have space for 1 customer vehicle to be left at our premises during your hire. Whilst we do our best to look after your property all vehicles are left at the owners risk and should be suitably insured for the duration.
Can i bring my dog?
Yes you can. We realise your dog is just as much as part of the family as anyone else and we allow you to bring them with you on your holidays. You should ensure they do not sit on the beds or seats and that they are not left alone in the vehicle during your hire. There is a small additional charge payable of £30 per hire. We do have a maximum limit of 2 dogs per hire though this is flexible depending on the breeds - for example 2 large breed dogs just wouldn't fit in our vehicles but 3 small dogs may! Our motorhomes are deep cleaned between ALL hires to ensure our high standards of cleanliness are maintained so if dogs aren't your cup of tea you needn't be worried.
Can i buy a motorhome holiday as a gift for someone else?
We can supply personalised gift vouchers to suit your requirements. These gift vouchers can be used by your chosen recipient against the cost of motorhome hire with South Lakes Motorhome Hire subject to availability.
Gift vouchers cannot be used for payment (in part or in full) of the damage/security deposit. You should ensure that the recipient is willing/able to pay the £750 damage/security deposit by either cheque or bank transfer.
Gift vouchers cannot be used for payment (in part or in full) of the damage/security deposit. You should ensure that the recipient is willing/able to pay the £750 damage/security deposit by either cheque or bank transfer.
How can I pay?
We accept payment by bank transfer or personal cheque.
We are a small business and card processing fees are high. We feel it would be unfair to our customers to have to shoulder the costs by raising our prices and so have made the decision to not accept card payments.
Most banks offer online banking and transfers are usually instant so we are able to provide confirmation of payments received on the same day. If you are unable to use online banking you may be able to make a transfer over the telephone by calling your bank or at your own banks counter. You are welcome to send a smaller amount first should you wish to confirm transfer to the right account, we would recommend sending £1 in the first instance and once confirmed received sending the balance due.
Please note that to comply with our insurance terms we are not permitted to accept cash payments, this includes cash paid in over the counter at our branch.
If you are unable to make bank transfers at all then personal cheque is acceptable.
We are a small business and card processing fees are high. We feel it would be unfair to our customers to have to shoulder the costs by raising our prices and so have made the decision to not accept card payments.
Most banks offer online banking and transfers are usually instant so we are able to provide confirmation of payments received on the same day. If you are unable to use online banking you may be able to make a transfer over the telephone by calling your bank or at your own banks counter. You are welcome to send a smaller amount first should you wish to confirm transfer to the right account, we would recommend sending £1 in the first instance and once confirmed received sending the balance due.
Please note that to comply with our insurance terms we are not permitted to accept cash payments, this includes cash paid in over the counter at our branch.
If you are unable to make bank transfers at all then personal cheque is acceptable.
Do your vehicles have a mileage limit?
Our standard hire rates are unlimited mileage. You can holiday without the worry of exceeding mileage limited or incurring extra charges for doing so. If you're hiring one of our "winter getaway" deals then these are intended to be used within the Lake District and so a 250 miles limit applies which is more than enough to drive wherever you wish within the national park.
Can we pick up/drop off the motorhome outside your standard times?
Our standard return times allow for the Motorhome to be returned in the morning and then be cleaned and inspected prior to leaving on its next adventure later that day.
If you need early pick up or late return we recommend booking these as an additional option. They are however subject to availability in our diary. It is best to book these sooner rather than later.
We take great pride in making sure each and every one of our hires is perfect, both with the experience of hiring from us and with the standard of our vehicles. We'll do our absolute best to accommodate your requests where we are able.
If you need early pick up or late return we recommend booking these as an additional option. They are however subject to availability in our diary. It is best to book these sooner rather than later.
We take great pride in making sure each and every one of our hires is perfect, both with the experience of hiring from us and with the standard of our vehicles. We'll do our absolute best to accommodate your requests where we are able.
Can we hire bedding from you?
Due to the high cost of ensuring hygiene between customers we no longer provide hired bedding.
If you are unable to bring your own bedding then we're happy to arrange for the purchase of a new sleeping bag, pillow and towel which is yours to keep at a cost of £45 per person. Alternatively new bedding can be purchased at a variety of outlets in Barrow (Tesco, adsa, Matalan, Argos etc) and you could pick up a set once you've collected your vehicle.
If you are unable to bring your own bedding then we're happy to arrange for the purchase of a new sleeping bag, pillow and towel which is yours to keep at a cost of £45 per person. Alternatively new bedding can be purchased at a variety of outlets in Barrow (Tesco, adsa, Matalan, Argos etc) and you could pick up a set once you've collected your vehicle.
Can you offer help and advice on local sites and attractions?
Absolutely! We'd only be too happy to make some recommendations on local places to see and attractions to do. The Lake District is such a wonderful area and there really is too much here to do, sometimes it's hard to decide!
On our recommendations pages you'll find some handy information on local sites and attractions. They are all impartial and we take no payments in any form for our recommendations - just honest advice from a local family!
We're currently working on our blog, you might find it useful inspiration for your next trip too.
We'd be happy to discuss your holiday plans, why not drop us an email and lets start the ball rolling!
On our recommendations pages you'll find some handy information on local sites and attractions. They are all impartial and we take no payments in any form for our recommendations - just honest advice from a local family!
We're currently working on our blog, you might find it useful inspiration for your next trip too.
We'd be happy to discuss your holiday plans, why not drop us an email and lets start the ball rolling!
Where can we get shopping from?
Barrow is the largest town in the area and we have a great number of supermarkets you can visit once you've picked up the Motorhome.
Alternatively you can have your shopping delivered to us and we'll load it into the motorhome for you so you can be off on your way. Please contact us before you arrange delivery so we can make sure the timing is suitable. There is a small £10 charge for this service and we are only taking delivery for your items, we do not accept any responsibility for what the supermarket may or may not deliver.
Alternatively you can have your shopping delivered to us and we'll load it into the motorhome for you so you can be off on your way. Please contact us before you arrange delivery so we can make sure the timing is suitable. There is a small £10 charge for this service and we are only taking delivery for your items, we do not accept any responsibility for what the supermarket may or may not deliver.
